Need help in setting assignee to tickets created in Jira using Python script [closed]

Question

Closed. This question needs details or clarity. It is not currently accepting answers.

Want to improve this question? As written, this question is lacking some of the information it needs to be answered. If the author adds details in comments, consider editing them into the question. Once there's sufficient detail to answer, vote to reopen the question.

Closed 19 days ago.

Improve this question

I'm automating some ticket creations in Jira. It's working fine for the most part, but its not being assigned to the correct user. All the tickets created get created with "unassigned" as the assignee. Everything else works as expected.

Here's what I'm using:

# Jira API Configuration ###

JIRA_SERVER = "https://mycompanyname.atlassian.net"

JIRA_USER_EMAIL = "[email protected]"

JIRA_API_TOKEN = "PROPER_API_TOKEN_XY9ACiVnKDKog8hTa_l5k=856316AB_PROPER_API_TOKEN"

JIRA_PROJECT_KEY = "CorrectProjectKey"

JIRA_ASSIGNEE_EMAIL = "[email protected]"



# ### Ticket Details ###

OUTPUT_FIX_VERSION = "1.0.8" 

OUTPUT_ISSUE_TYPE = "Task"

issue_dict = {
            'project': {'key': JIRA_PROJECT_KEY},
            'summary': ticket_title,
            'description': ticket_description,
            'issuetype': {'name': OUTPUT_ISSUE_TYPE},
            'assignee': {'emailAddress': JIRA_ASSIGNEE_EMAIL},
            'fixVersions': [{'name': OUTPUT_FIX_VERSION}]
        }

What is the issue? Am I using wrong key words in the API configuration? I have checked the project setting in Jira and my user is assigned as a lead. When I create a ticket manually, By default it says "Automatic", but my user is in the drop down of the assignee list and I can select it.

jonrsharpe · Accepted Answer · 2025-11-11 22:53:06Z

2

You can check https://community.atlassian.com/forums/Jira-questions/Assignee-set-to-unassigned-while-creating-ticket-through-the/qaq-p/1310631 for more details, but here's the basic:

Need to use 'assignee': {'id': JIRA_ASSIGNEE_ACCOUNT_ID}, instead of email. It needs the Jira Account ID of the user.

To get the account id:

Go to your Jira site.
Click on your profile picture.
Click on Profile.
Look at the URL in your browser's address bar. It will look like this: https://mycompanyname.atlassian.net/jira/people/123456:a1b2c3d4-e5f6-7890-g1h2-i3j4k5l6m7n8

"123456:a1b2c3d4-e5f6-7890-g1h2-i3j4k5l6m7n8" This is your account ID.

edited Nov 11 at 22:53

jonrsharpe

123k31 gold badges277 silver badges488 bronze badges

answered Nov 11 at 22:17

kooroc

213 bronze badges

Sign up to request clarification or add additional context in comments.

Collectives™ on Stack Overflow

Need help in setting assignee to tickets created in Jira using Python script [closed]

1 Answer 1

Comments

Hot Network Questions

Collectives™ on Stack Overflow

1 Answer 1

Comments

Related