0

I have a Ledger Nano S and was using it to access my Monero with Monero GUI. It was working no problem. Due to space I had to uninstall the Monero app on my Ledger. When I re-installed the Monero app on the Ledger Nano S I also updated the Monero GUI to the newest version. I have been unable to see my Monero on Monero GUI ever since these 2 changes.

I do not know if the Wallet NAME is important or not but wrote it down as Rodney_1.

I tried Create New Wallet From Hardware. I'm unsure of what Index?? to use??

I'm unfamiliar with the exact procedure to "see" the Monero.

I have tried using different Wallet names and the same wallet name... not sure if that matters.

I have been told that since I have my 24 word seed phrase that the funds are still there. Ledger said they are soon going to NOT support my Ledger Nano S device so I purchased a new Ledger Nano S Plus. I recovered my 24 word seed phrase to the new Ledger Nano S Plus and installed the Monero app on it.

I tried to "Create New Wallet From Hardware" then selected the new Ledger Nano S Plus to Export the key to Monero GUI using Advanced Mode and a restore height of 1 so that it would not miss any transactions.

Still can't "See" any Monero in the account.

Please assist. Thank you!!

Improve this question

1 Answer 1

Reset to default
0

I can now “see” my Monero on Monero GUI.

This is how I had to do it…

I had to restore the .keys files from a backup that I (thankfully) performed about 6 months ago on my Desktop Windows Computer.

Once I copied that back into the Monero wallet folder I was able to open that wallet, search for those keys and see my XMR again.

It is concerning that had I not had a copy of these keys that I would never be able to see my coins again because I tried all of the troubleshooting recommended to me by Ledger Support… even restoring my 24 phrase onto a new Ledger Nano S Plus that I purchased.

So for now I am okay, but am TERRIFIED of something like this happening again.

I love my Ledger devices for all (completely) supported coins, but for coins requiring 3rd party software like XMR I'll be sticking to online wallets.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.